Order & Delivery

Which countries do you ship to?

 

Heist ships to 41 locations worldwide as listed below:

Australia, Andorra, Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, San Marino, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, UK & United States.

Can I change or cancel my order once it has been placed?

 

We aim to have your order delivered to you as soon as possible and we therefore have a quick turnaround. This means that once an order has been placed, we are unable to amend or cancel it. If you have placed an order by mistake, then get in contact with us and we will issue a full refund. Just drop our Customer Collective an email: support@heist-studios.com

Can you ship to multiple addresses?

 

We can only ship to one address, per order, at the present time. If you wish to ship to multiple addresses, then separate orders will need to be placed.

What about duties and taxes?

 

As we are a UK-based company, our prices are all inclusive of VAT. Some countries, particularly outside of the EU, may require you to pay import duties and/or taxes once your order arrives at its destination. We suggest that you check any charges with your postal service before placing your order.

How long does delivery take and how much will it cost?

 

Heist offers free shipping worldwide for orders over £50 / €75 / $90 or more (after any discounts have been applied). For smaller orders the shipping fees vary by country and are indicated at checkout.

Please note that Express deliveries must be placed before 1400 BST, Monday to Friday. 'Business days' are considered to be Monday to Friday, excluding UK Bank Holidays. Your order may take an additional 2-3 working days to arrive if you place it during any UK Bank Holidays or over the weekend.

Can I track my order?

 

Standard shipping to Andorra, Bulgaria, Croatia, Cyprus, Estonia, Finland, Latvia, Lithuania, Malta, Slovakia and Turkey is untracked. All other orders using standard or express shipping are tracked. 

Help, my tracking doesn't make sense!

 

Please note that the tracking system does not update every day, but at various steps along the journey. If you are having trouble figuring out the tracking, then please contact a member of our Customer Collective.

If I buy multiple items, will everything come packaged together?

 

This depends on how many pairs you buy, but we do our very best to package everything together wherever possible. If you want to know exactly how your specific order will come packaged, just send us an email: support@heist-studios.com