Heist ships to 52 locations worldwide, including:
Australia, Andorra, Austria, Belgium, Bulgaria, Canada, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, Hong Kong, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Jersey, Latvia, Lithuania, Luxembourg, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Russia, San Marino, Saudi Arabia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Turkey, UAE, UK, United States.
As we are a UK-based company, our prices are all inclusive of VAT. Some countries, particularly outside of the EU, may require you to pay import duties and/or taxes once your order arrives at its destination. We suggest that you check any charges with your postal service before placing your order.
We will do our best to make sure that your order reaches you on time but given the impact of COVID-19 and Brexit (for our European customers), your order may take a little longer to reach you than usual. We appreciate your patience during this time.
Heist offers free shipping worldwide for orders over £100 / €150 / $150 or more (after any discounts have been applied). For smaller orders the shipping fees vary by country and are indicated at checkout.
Please note that in order for Express deliveries to be fulfilled they must be placed before 11:00 GMT, Monday to Friday. ‘Business days’ are considered to be Monday to Friday, excluding UK Bank Holidays. Your order may take an additional 2-3 working days to arrive if you place it during any UK Bank Holidays or over the weekend.
As always if you have any questions about your delivery please get in touch with our Customer Collective who will be happy to look into it for you. You can contact the team via email (firstname.lastname@example.org) and on Heist Studios Facebook Messenger.
All Standard and Express orders are tracked, you will receive an email containing the tracking details once your order has been dispatched.
Please note that Standard shipping to the following locations is untracked: Andorra, Bulgaria, Croatia, Cyprus, Estonia, Finland, Latvia, Lithuania, Malta, Slovakia and Turkey, so we recommend referring to the estimated delivery time frames at check-out.
Just so you know, the tracking system does not update daily, but at various steps along the journey. If you are having trouble figuring out the tracking of your order, then please get in touch with our Customer Collective who will be happy to look into it for you. You can contact the team via email (email@example.com), through our Live Chat on the website (Monday-Friday, 10am-5pm GMT) and on Heist Studios Facebook Messenger.
We are unable to deliver to PO boxes or lockers, so please provide a full and accurate street address.
We can only ship to one address per order. If you wish to ship to multiple addresses, then separate orders will need to be placed.
This depends on how many items you buy, but we do our very best to package everything together to increase efficiency, avoid excess packaging and reduce environmental impact. If you want to know exactly how your specific order will come packaged, just get in touch with our Customer Collective. You can contact the team via email (firstname.lastname@example.org), through our Live Chat on the website (Monday-Friday, 10am-5pm GMT) and on Heist Studios Facebook Messenger.