Referral Program
At Heist, we don't believe in keeping secrets. Get your friends to join the movement of transformative support, and you both get £20 off your next order.
In Smile, the referral flow is simple.
1. Your Customer Advocate (customer A) refers their friend (customer B) by sending them their referral URL.
2. When customer B clicks on the URL, they should see a prompt for them to enter their email address. When customer B enters their email address, the 'Friend' reward will be sent to them via email.
From the email, Customer B will be able to copy their coupon code and use it in an order:
3. If customer B then goes on to make a purchase, customer A will get their reward.
Note that the friend does not need to create an account, nor use the friend reward that they redeemed in order to complete the referral. They would just have to make a purchase!
Sending referrals from the customer panel
With a Smile referral program, your customers are encouraged to share their referrals from directly within the customer panel. By default the sharing options are Facebook, X, and email.
Advocates can also copy and paste their referral url and send it to friends and family wherever they like.
📋 Note: If a customer has checked out as a guest before, or entered their email in any capacity they will not be able to use the referral link (as they will already have an email associated with their name) and will therefore not be eligible.
Sending referrals from the post-purchase order confirmation page
With a Smile referral program, your customers are encouraged to share their referrals from directly within the customer panel. By default the sharing options are Facebook, X, and email.
Advocates can also copy and paste their referral url and send it to friends and family wherever they like.
📋 Note: If a customer has checked out as a guest before, or entered their email in any capacity they will not be able to use the referral link (as they will already have an email associated with their name) and will therefore not be eligible.
