Refund policy

We hope you love your order, but if for any reason you’re unsure, you can easily return it to us for an exchange or a refund within 30 calendar days. No stress, no fuss.

Just make sure it’s in our Heist packaging, in its original unworn condition, with the gusset sticker in place (if this was fixed to your garment) and with the tag intact. If a garment is returned and does not meet the aforementioned criteria we reserve the right to refuse the return, and we will send the garment back to you.

If you wish to exchange your item, please ensure you get in touch with the Customer Care team via email (support@heist-studios.com) before sending it back to us. We’re a small team and this really helps us keep track of your exchange, and ensures that your replacement can be sent as soon as we have processed your return. If we have not received an exchange request prior to processing your return, then we will automatically issue a refund.

If you would like to return one of our Sets (including tights, socks or underwear), please note that we only offer exchanges or refunds on the full set, not individual items.

Gift cards are non-refundable and cannot be exchanged. For more information on our Gift Cards, just follow this link.

Please note that after the 30 day period, we can no longer accept returns or issue exchanges and refunds. We also do not accept returns purchased from any of our Heist concessions. For example Selfridges, Next etc. Items purchased with these retailers fall under the relevant retailers’ returns terms.

If you have any questions, our Customer Care team are always here for you, 100% of the way. You can contact the team via email (support@heist-studios.com).