For the festive season, we are offering an extended returns period of 6 weeks, to make things easier for you… we know it’s a busy time of year. All orders placed from the 24th November 2019 to the 25th December 2019 (included) qualify for extended returns.
Just make sure it’s in our Heist packaging, in its original condition and in the case of our shapewear with the tag intact. Our Outer Body and High Waist garments will also need to have their gusset sticker in place. If a garment is returned and does not meet the aforementioned criteria we reserve the right to refuse the return, and will send the garment back to you.
If you would like to return one of our Sets (e.g. The Tights Bestseller, The Tights Essentials, or The Socks Set), we only offer exchanges or refunds on the full set, not individual items.
Gift cards are non-refundable and cannot be exchanged. For more information on our Gift Cards, just follow this link.
Please note that after the 30 day period, we can no longer accept returns or issue exchanges and refunds.
If you have any questions, our Customer Collective are always here for you, 100% of the way. You can contact the team via email (firstname.lastname@example.org), through our Live Chat on the website (Monday-Friday, 10am-5pm GMT) and on Heist Studios Facebook Messenger.