We offer free returns and exchanges on all UK orders via Royal Mail. In order to start registering your return press this link and make sure you have your order number and the personal details you used to make your purchase handy. After successfully registering your return, you can either print your returns form yourself or if you do not have a printer, you can show your digital label at the local post office and they will print it off for you by scanning the QR code (the black and white chequered box).
Orders placed separately cannot be returned as one. Combining several orders in one return will slow down the process.
Unfortunately we are unable to offer free international returns currently. Please send any items for a return or exchange back in the original packaging to the address below, enclosing your dispatch note or order number. As mentioned above, please remember to contact us via email with the details of your exchange request before sending the item back.
We recommend keeping hold of the tracking details for any returns sent to us, so that in the rare occasion that your order becomes lost, you are able to raise an investigation with your shipping provider directly. If you send us a picture of your shipping receipt, then as a gesture of goodwill we’ll be happy to create a discount code to the value of your shipping, to be used on a future purchase.
If you have any questions, our Customer Collective is always here for you, 100% of the way. You can contact the team via email (firstname.lastname@example.org) and through Heist Studios’ Facebook Messenger.